Our Policies

For privacy and peace of mind.

PRIVACY POLICY

Bellbrook Friends Wines collects information from our users to facilitate payment and delivery. We never disclose any information and do not digitally store credit card or details. We may retain records of previous orders and contact details. We respect your privacy and treat this information responsibly and confidentially.

DELIVERY POLICY

Products are shipped within Australia by either Australia Post, or courier. Please allow approximately 14 days for delivery. For shipping outside Australia, please contact us prior to placing your order. Please contact us if you require delivery in less than 7 days. Please note, if paying by cheque, the funds must firstly be cleared before order is processed.

Any deliveries requiring redelivery, or redirection from an address provided by yourself to a new address provided by the recipient, will incur additional charges.

Please ensure the delivery address provided is one where someone will be home who is aged 18 or over, to accept the wine.

We will always take due care and reasonable precautions to ensure your order is delivered correctly and in good condition. We take no responsibility for incorrect delivery details provided by you.

RETURN POLICY

If you notice that you have received faulty or broken items, please notify us upon receiving the goods either by telephone or email and we will arrange for a replacement or refund.